Pretty Typical of a Call Center - Educational Advisor Kaplan Employee Review

2.0
26 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Somewhat flexible work hours. Gave me and many of my colleagues the opportunity to pursue side hustle in the arts.

Cons

Pretty typical of a call center. Most of the people, including and especially management, were pretty aimless. The people who were asked to lead received promotions due to there being no better options. Intelligent, high caliber people generally do not want to manage call centers. Caveat, I stopped working there 17 years ago. I doubt the call center even still exists.

Explore other reviews about Kaplan

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great work/life balance Many layers for advancement

Cons

Poor knowledge sharing Lower pay

3.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote and flexible. Good culture from higher up but team morale is down.

Cons

Turning more salesy than helping students. Too much focus on hitting budget.

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