A mirage in a desert. - Consumer Service Representative Keeper Security Employee Review

Respectfully, there are many falsities in this review that I'd like to address. Firstly, this new hire was informed from the start about our office hours. Not only was it in the offer letter and employment agreement, but it was clearly communicated to her that as part of a support team we rely on these employees to be in office on time to take calls/tickets promptly as they come in. Unlike other companies our size in this space, we don't issue occurrences for late behavior, instead we treat our employees as equals and allow them to manage their own time. We have plenty of employees with special situations and we always work hard to find that perfect work/life balance that will work for our rockstars. This employee in question however was late everyday the first week (except one), by over 30 mins without any notice. Concerned we called the employee to inquire where they were, and got a no call no show which ultimately resulted in termination. Secondly, our benefits kick in on day 31, not 90. Thirdly, we do not have any third party monitoring, and we let our employees do their jobs unhindered. Other companies our size have quotas on support tickets, we firmly believe that this dulls the quality of our support tickets and instead we are laser focused on quality. This employee would have been aware of all of these items had they stayed at the company longer than a week.