Pros
Some of the people are nice
Cons
Training is TERRIBLE! Trainers and Team leads are pre-occupied when instructing. Learning how to use a system during a customer interaction is a dis-service to the customer. No materials giving real examples of how to fix issues only references to articles to support what you are being critiqued on. Grueling rating system that unless you have call center experience is no confidence builder after the first time on the phones. Training materials not available for some until the end of the training sessions and others days into training. How is anyone expected to follow along and be successful. Unable to update key software applications without taking time away to contact help desk. (Ex. word processing, presentation, spreadsheet) While to tone is sincere the message is not one to make you believe what is being said is meant. I'm a little disappointed to be a customer of the company I am representing because of the way things are handled. I've spoke to several who speak of being promoted right out of the training class, but that opportunity isn't available to you so don't worry about it. Wrong message is being sent, don't bring it up. Acronyms still haven't been explained! I understand how turnover in these positions is so high.
