Pros
I absolutely love it here. I waited until I had been on the job for two months before writing the review . The starting pay is above average in my area. The hiring process was a little long and I felt completely unsure during the hiring process if I was going to offered a job. I would feel like each step went well but I just never felt confident I would make it to the next step. Once I was offered a position everyone during the onboarding process, the training coaches, mentors, team leads, help desk associates have been amazing. If you want help with something and feel you need more coaching on something - all you have to do is ask. There are so many teaching tools and classes to improve your skills. I started working two days before Hurricane Irma hit and on my third day we lost power and it was not restored for 3 days. I was worried the whole time that I would not be able to proceed because I missed too much of the training class. Not only did Kelly Connect allow me continue, they created a new class just for the people who missed any class because of the storm. I was never asked for proof that my lights were out, which is what I had expected. My team lead has been amazing. My first day she gave me her cell number and told me if I had any issue and was stuck even if she was off not to hesitate to call or text her. I can not say enough great things About this company. If you want to succeed you are given every opportunity to do so.
Cons
During the hiring process there were five weeks between the time I submitted my background information to when I got a call with a job offer. Waiting that long to hear back is awful. Especially when you really want the job and start to wonder if you are going to hear back from anyone.
