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      Kent County Council

      Engaged employer

      Kent County Council reviews

      Bullying Culture - Customer Support Assistant Kent County Council Employee Review

      1.0
      20 Feb 2022
      Customer support assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      There were few good points about working for Kent County Council, however, working for customers and having a variety of work was especially appealing for me.

      Cons

      Where do I start... There is a culture of bullying at Kent County Council, and especially in the Libraries, Registration and Archive department. This goes from the shop floor, all the way to the corporate director and the many managers in-between. During my employment at Kent County Council, I very often left in tears at the end of the day and would go home extremely stressed. I was bullied by my former line manager on a regular basis, and they used threats and intimidation to manage. Complaints were never followed through, I had my data breached, my life threatened, my friend's insulted, and the discrimination was horrendous. Every time that I complained, managers did not take matters seriously and I would end up getting in trouble for "grassing" on colleagues.

      avatar
      Kent County Council Response
      4y
      We appreciate you taking the time to leave a review and I’m glad you enjoyed the variety of work and working with customers. However, I am saddened to hear you experienced a culture of bullying during your time with us. At KCC bullying is not tolerated and we have a robust resolution policy and procedure which allows staff to be able to address issues such as these, I’m sorry this was not your experience. I’m concerned to hear the complaints outlined in your review and would like to offer you the opportunity to talk to us. If you would like to take us up on this, please contact Diane Trollope Service Manager for Staff Engagement and Organisation Development Diane Trollope by email -diane.trollope@kent.gov.uk and we will arrange a mutually convenient time to speak with you.

      Explore other reviews about Kent County Council

      3.0
      1 July 2022
      Business officer
      Recommend
      CEO approval
      Business outlook

      Pros

      The building is alright and nice

      Cons

      Practice diversity and culture and value.

      1
      2.0
      3 July 2023
      Care worker
      Recommend
      CEO approval
      Business outlook

      Pros

      I cannot think of anything

      Cons

      Culture, calibre of management financial waste

      avatar
      Kent County Council Response
      2y
      We appreciate you taking the time to leave a review . I’m saddened to hear about your experience of your manager during your time with us. We value all our staff and are committed to developing and supporting them. We would encourage you to raise your concerns via the appropriate internal channels.
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