Pros
The people you work with are nice Good not to work on weekends and public holidays Decent pay for starter and benefits
Cons
Lack of product knowledge and information therefore it makes for one not to work effectively and efficiently There's no second line of escalation if you as an analyst you are failing to resolve the issue More pressure is put on new starters with high expectations on call closures but without considering that there is lack of resources Team Leaders also don't know much therefore they are not helpful at times We rely on old KAs and incidents that not always assist since software is being upgraded alot Insufficient training and support The struggle is beyond when you supposed to do your work Also work from home is limited People leave in numbers
