3.0
3 Jan 2018
Anonymous employee
Former employee, more than 5 years
Recommend
CEO approval
Business outlook
Pros
KeyBank is one of the most customer service oriented institutions I'd ever had the pleasure of working with. Customer satisfaction and proper product alignment was the main focus up until recently.
Cons
Unfortunately with recent hierarchy changes the newer managers are trying to conform the company to a Chase style of banking where the customer is only a number and quick selling as many unnecessary products as possible