KeyCorp or Bust? - Administrative Assistant III KeyBank Employee Review

3.0
11 July 2009
Recommend
CEO approval
Business outlook

Pros

Paid time off package was generous. Because we were an out-of-footprint office we had a tiny bit of autonomy in regard to work / life balance. Also because we were out-of-footprint I was able to enhance our working environment morale more than if we had been in a corporate location.

Cons

KeyCorp operates in a hierarchal manner. Most decisions are made from the "Ivory Tower" and passed down to all lines of business. While these decisions might work for one LOB, they may not work for all. Procedures aren't implemented consistently resulting is material and monetary waste. Rollouts of new software aren't well thoughtout, also resulting in wasted resources. My feeling is that KeyCorp is very management heavy. Management has been stepping on each other for a long time, trying to justify keeping their jobs. While this is happening offices nation wide have been closed and talented staff has been reduced. The lines-of-business that were once the "Golden Child" have now been dubbed "The Ugly Step Child" and banished to the basement.

Explore other reviews about KeyBank

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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