High Stress and Low Pay - Teller I KeyBank Employee Review

2.0
18 June 2013
Recommend
CEO approval
Business outlook

Pros

All holidays paid, 9-5 work schedule with the majority of the weekend free, good benefits and 401K

Cons

Frequently reprimanded for not meeting sales/referral goals. Tellers are expected to sell products rather than provide quality customer service. Company sets unrealistic sales/referral goals and encourages competition over teamwork in the branches. Tellers stealing referral opportunities from other employees or taking credit for referrals they did not earn happens frequently.

Explore other reviews about KeyBank

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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