Pros
PRIOR to the change from education to basic retail, I loved KC! There were: Smiles and hugs daily! The building of relationships with amazing families, earning their trust. Leading and coaching eager teachers. Recognition for outstanding customer care, parent reviews, health and safety, growth, etc. The NEW KC lacks all of those attributes.
Cons
Education is very back-burner, revenue generation is the only goal. NO pay raises for staff or mgmt in 4+ years, yet tuition increased annually. Micro-management over everything! Centers are pressured to reduce labor costs which displaces children btwn classrooms and severely reduces curriculum that parents are paying dearly for. Families are highly pressured to pay extra for tutorial "learning adventures" that in many cases don't get taught due to staff shortages. The topics of the tutorials should be part of the main-stream curriculum as they are with competitive centers. Centers are dirty as cleaning budgets are gone, older buildings are in poor repair while newer buildings get repainted, hardwood flooring, new classroom equipment.