Poor management - Retail Assistant Klosh Employee Review

2.0
16 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Nice supervisor Nice colleagues Good pay

Cons

Pay cut just because I didn’t know that I am not allowed to issue the free gift promotion for product A, if there is a in store promotion when they pay using the certain card. The supervisor went to settle something and left me alone in the store when it was only my 2nd week at work. I was a part time staff but i had to work everyday and almost full shift for each day. It was very hard for me to request for off day and the supervisor even when home earlier instead of me even though she knows that i wanted an off day on that day. Selected the wrong product code since their cashier computer was just a mini ipad so their images was really tiny and hard to see. The customer was calmed about it but my senior staff didn’t know what to do so she called my supervisor and asked for help and instead of helping to settle it then reprimand me for doing it wrongly, she scolded me through the phone infront of the customer. The customer however was not happy with they way my supervisor was handling the situation and scolding me infront of the customer. Which i think was true since its very unprofessional of her to do that. Do not recommend to work here due to really poor management.

Explore other reviews about Klosh

4.0
29 Sept 2024
Recommend
CEO approval
Business outlook

Pros

-Mostly students, friendly and team spirit - Working at a retail store, means will meet different kind of customers, which allow us to gain more exposure and experience with customer service - Flexibility for the time slot, and students are able to take short break to focus on revision during exam period

Cons

- Management is not the best, I got asked to do the night shift to set up the atrium during the Christmas period after a 12hr shift...and the next day I still have to report to work in the morning. - Public holiday was x1.5 for the pay

3.0
14 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Good working environment and colleagues

Cons

Management a little strict and stern

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