Customer Success Manager - Customer Success Manager KnowBe4 Employee Review

5.0
24 Aug 2016
Recommend
CEO approval
Business outlook

Pros

The Hours of work are great 9-6. The environment is very happy and healthy. Bonuses are amazing. Benefits offered. The training program is top notch Matt Harris is the best! There is always support available to you for whatever it may be.

Cons

401K Plan, that's really it. More people to work for KnowBe4, but they already know that and are actively looking

avatar
KnowBe4 Response
7y
We now have flex-time so you can set up your own hours with your manager. Also the 401K has matching which has increased the last two years. Knowsters suggest and we listen!

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5.0
11 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hood staff be kind nice

Cons

Poor pay insurance bad hard work

1
1.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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