Refreshing! - Channel Customer Success Manager KnowBe4 Employee Review

5.0
23 Aug 2017
Recommend
CEO approval
Business outlook

Pros

-The view: The company overlooks the Gulf of Mexico. -Company bonuses: New employees are eligible for these the day they come in. Very helpful, especially in the first month or two for which you may not earn a commission. -Great CEO: Stu conducts an all-staff meeting every morning and lets us know what is on his plate. He's the pilot of the company and I always feel like we're in great hands. -Great management: I rarely feel like I'm being micro-managed. Everyone on my team is treated well by management. -Free snacks and coffee: And not just granola bars and a pot of coffee. They offer a huge selection of both. And there's always an end of month lunch. -Apps: Something I think often overlooked are the apps used to conduct business. Everything is accessible right on my phone in case I'm out of the office. -Work environment: Large desks/work areas with glass dividers. Dual screen monitors. You can see out of windows from just about every area. -Great colleagues: Everyone gets along well. I could seriously go on and on (and often do to friends and family).

Cons

There aren't any. I am fully aware that this could change, especially as the company continues to grow rapidly. When I initially heard about KnowBe4 in mid-2016, I went to Glassdoor and was immediately skeptical because there are so many ratings, the majority of which are great. When I joined the Channel CSM team in May 2017, I was still skeptical. Almost four months in and I'm happy to report that these reviews are indeed what you get. My only regret is not joining sooner.

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KnowBe4 Response
7y
We love that you didn't let the reviews stop you! Our team is the best!!! We love creating a great work environment.

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5.0
11 June 2026
Anonymous employee
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Pros

Hood staff be kind nice

Cons

Poor pay insurance bad hard work

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1.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

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