CSM - Customer Success Manager KnowBe4 Employee Review

4.0
17 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Opportunity for Growth, Positive Work Environment, Come as you are, Free Fruit and Coffee/Snacks, Positive Culture. This is a great place to work, I come in and set my day to day based on my preferences. No one stands over me and tells me how my everyday needs to run. You do your work, you learn and develop your niche and share your strengths with your team, they share theirs with you. Strong sense of community. I would also like to say, there are people on Glassdoor bashing Knowbe4 for Scientology and recruitment, warning others to beware... I am not a Scientologist and have worked here nearly 2 years, I have NEVER experienced anything of the sort. It's offensive to read, actually. Some sales people seem to have a hard time doing proper discovery and in then focus on where they can redirect blame. There is a strong need for our product (unfortunately that's the world we live in) and there is no better time to be apart of this company, that's the truth. If you LEARN the product and do proper discovery, put in the time and can take information (no matter where it's from) and take it objectively- then apply it to your process, you will be successful. I'm really tired of these slanderous posts about cults from people with damaged egos.

Cons

Several policies change every 60-90 days, Change is Constant (sometimes this is a little too true), Slow Elevators, Unlimited Paid Time Off is not as true as it used to be, there are restrictions and to a degree guilt trips...but they do try to work with you if you're reasonable.

avatar
KnowBe4 Response
8y
Hi, I'm Stu, KnowBe4's CEO. Good point, and I will take that up with the managers in charge. Thanks for the heads-up.

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5.0
11 June 2026
Anonymous employee
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CEO approval
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Pros

Hood staff be kind nice

Cons

Poor pay insurance bad hard work

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1.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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