Good compensation - if you are prepared to sell your soul - Core Support Technician KnowBe4 Employee Review

3.0
21 June 2023
Recommend
CEO approval
Business outlook

Pros

Great salary, bonus, support to learn new knowledge/skills. The work isn't difficult, not by far. It's just remembering where to click and what language the CEO wants you to use with customers.

Cons

In the UK at least, it's a remote company. The Leeds office doesn't exist yet (I left in April and it was slated for September) and the opening was pyt back int the short time I was there (apparently this has been the case for two years). The York office is open one day a week. For many people this is fine, but they weren't upfront with me when I joined about the (apparently organisation wide policy which pushes home working), which left a sour taste in my mouth. It's a "Yay! It's Monday!" type of place. Which means you have to "make it a great day" every day. They really don't want to hear about anything that's not groovy, man (as if being real that you've had a bad day will make it a toxic environment). No, it's good vibes all the way - at least on the outside with that fake smile. Finally, you should know I got fired during my probation, so you can decide if this is sour grapes or not. I was given no notice, no feedback to work on anything, and what's more... I was contacted by someone else just a few weeks after who was also fired in the same way. So don't expect them to have an adult conversation with you . On the other hand, if you are an expert mind reader, this may be the place for you.

Explore other reviews about KnowBe4

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

Cons

Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

avatar
KnowBe4 Response
3d
We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
1.0
6 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product has some strong aspects, but it’s ultimately outdated, and customers are already planning to replace us at their next renewal.

Cons

The new CEO has been very difficult to work under. There’s a lack of structure and clear vision, and he hasn’t been able to inspire the team. Instead, the focus has shifted to constant pressure to perform, which often feels excessive. My manager is worried about job security, and that stress trickles down to the rest of us. I have been shouted at and more. HR won't do nothing. Turnover has been extremely high—people are leaving left and right. Someone I spoke with last week is already gone, and several more are expected to leave soon. Many of the new hires seem to have prior connections with the CEO or other managers, and it’s obvious who’s in the inner circle. Customer complaints are increasing, making it hard to stay motivated. Competitors are ahead, and we’re often asking customers to wait for features that take a long time to deliver—and don’t always work as expected. Instead of focusing on fixing issues, the company seems more focused on letting people go. This is a very toxic place.

8
avatar
KnowBe4 Response
3d
We’re taking steps to make KnowBe4 the best place to build a career. If you’d like to share specific feedback, please connect with us at peopleops@knowbe4.com.
See reviews by: Helpful|Rating|Date|All