You missed the boat - Customer Success Manager KnowBe4 Employee Review

1.0
8 Jan 2024
Recommend
CEO approval
Business outlook

Pros

I love the people I work with

Cons

From the out of touch CEO to the layoffs that were said to not be coming to the low pay to the mandatory RTO to the rigged bonus game what’s not to love

avatar
KnowBe4 Response
2y
We appreciate your candid feedback and want you to know that your concerns are taken seriously. We understand that perceptions vary, and we regret any feelings of dissatisfaction. We are actively working to ensure that everyone is compensated fairly, and we value the well-being and happiness of our employees. Please feel free to reach out to People Operations if you are open to providing more detailed feedback or if you have any suggestions for improvement. Wishing you success in your future endeavors.

Explore other reviews about KnowBe4

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

Cons

Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

avatar
KnowBe4 Response
1w
We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
1.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

2
See reviews by: Helpful|Rating|Date|All