I used to feel so proud to work here, but things have changed a lot in the last couple of years - SMB Customer Success Manager KnowBe4 Employee Review

1.0
14 May 2024
Recommend
CEO approval
Business outlook

Pros

Most of the products are great The work is meaningful

Cons

Low pay compared to other companies in the industry. Lack of transparency overall. They laid a bunch of CSMs off, refused to acknowledge there were layoffs, and then increased everyone's workload and lied about it in a company-wide meeting. Lack of Advancement opportunities in SMB and no COLA. Forced Hybrid schedule for the revenue sector.

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KnowBe4 Response
2y
Hi Knowster, thank you for your feedback. With the new structure in the revenue department, there are plenty of career advancement opportunities from SMB; you can advance to a mid-market rep, an enterprise rep, or a management position. Our hybrid schedule allows for easier collaboration with your leadership and team. We pride ourselves on being radically transparent, and our C-suite leadership shares as much information as they know in our company-wide Daily Briefings.

Explore other reviews about KnowBe4

5.0
11 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hood staff be kind nice

Cons

Poor pay insurance bad hard work

1
1.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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