CSMs seem Forgotten - Customer Success Manager (CSM) KnowBe4 Employee Review

The unlimited PTO is denied all the time because we don't have coverage, but Directors and VPs are out at least 5-7 days per month. Work From home was switched to hybrid. Massive account overload, 10-15 times what CSMs at other companies have to handle. Low Pay - very low pay compared to our market average. Upper Management ignores our feedback, we are completely unheard. And when we are heard we are told there is a light at the end of the tunnel, trust the process and go back to work. I have heard that for over 3 years now, how long is this tunnel? Goal posts for bonuses are stretched to an unobtainable mark. There is no leadership for CSMs, everyday is a completely random demand with no measurable focus on the accounts, just a demand to get more of their money. Middle management does not have the tools to help us succeed. You will be micromanaged down to every 15 minute block of your day. Executive leadership is completely disconnected from us, we struggle to make ends meet, while the CEO asks us to Proofread his book, and shows off his new Cybertruck/mansion. Rule number 3 is to have fun while we work, KnowBe4 hasn't been fun since we started making a move for IPO, and it's worse since the Vista Acquisition. A whole new department was created to take over 10% of our role, get upsell. They do almost no work but process the referrals we get them, and they make twice as much money as we do. We have openings and promotions that have gone months without being filled because no one cares anymore to apply. This company has become a joke.