An honest take - Account Manager KnowBe4 Employee Review

2.0
26 June 2025
Recommend
CEO approval
Business outlook

Pros

- The local people ops team is great, providing lots of support. - Above average market rate salary package *might change* - 30 days leave - cohesive working environment * used to be* - forward-looking company with strong product development foresight - Lots of policies in place to guide newcomers and seasoned employees - The office is centrally located

Cons

If you are new to the company, you may not experience it initially. Here is a little summary. - The process is messy, despite having documented policies to follow; however, it appears that management is either unaware or uninformed about it, resulting in a significant amount of time being wasted on trivial matters, which in turn delays the initial sales development process. - Go through the motions: QBR, business planning, etc. Yes, these activities are necessary and integral to building a successful business. However, only if management reads it, understands it, and decides to provide support whenever needed to move the business forward, - Weak management: Management appears detached at times when making executive decisions, even though many details were prepared months beforehand, it seems as though meeting or exceeding numbers is not their key priority. - Eroding team cohesion: Sometimes, it seems that management is not interested in working with people on the ground when critical and objective feedback was given.

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KnowBe4 Response
11mo
Thank you for recognizing our People Ops team, competitive benefits, and forward-looking approach. KnowBe4 remains committed to data-driven decision making to support our teams and customers effectively. We continuously invest in leadership development and streamlining operations to maintain the positive culture that drives our success. We wish you the best in your future endeavors.

Explore other reviews about KnowBe4

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

Cons

Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

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KnowBe4 Response
2w
We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
1.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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