A Mission-Driven Company With a Deeply Unhealthy Culture - Prefer Not to Share Kooth Employee Review

Thank you for sharing your experience. We’re glad to hear you found meaning in the mission and connection with colleagues, and we’re really sorry that other aspects of your time at Kooth felt so difficult. The concerns you’ve raised around transparency, psychological safety, and the consistency of support are serious, and we recognise how important these foundations are for a healthy culture. We’re continuing to strengthen our people processes, manager development, and communication so that colleagues feel supported, treated fairly, and able to raise concerns safely. A fair and transparent culture is something we value and actively embed across all stages of the employee lifecycle. We are committed to providing robust support for our people and to leading through clear values and expected behaviours. If at any time team members feel worried about speaking openly, we strongly encourage them to use our confidential Speak Up portal. This allows concerns to be raised safely and helps us identify and resolve issues constructively. We also have well established communication frameworks in place, including weekly all-staff updates and regular messages from leaders, to ensure openness, clarity and engagement across the organisation. We are proud of the diversity across our workforce and actively foster an inclusive environment where differences are respected and valued. This diversity reflects the communities and Service Users we support and strengthens our ability to deliver inclusive, responsive and high-quality services. In addition, we have robust processes to support individual needs, including reasonable adjustments where required, to ensure everyone can thrive at work. We were pleased that our most recent staff survey recognised management in such a positive light, which reassures us that many of our people feel supported and well-led. That said, we recognise there is always more to do and we take all feedback seriously as part of our ongoing commitment to improvement. Thank you for the work you contributed to children, young people, and communities during your time with us. We appreciate your honesty and will use this feedback as we continue to improve.