I Wish You Luck - Customer Service Representative (CSR) Kwik Trip Employee Review

2.0
13 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Some co-workers and customers. Time passed quickly, but not quickly enough.

Cons

Was told that I would have 2- 10 minute breaks per 8 hour shift. I never got more than one. Employee "break room" was a 2 person table with 2 folding chairs set up in the delivery area in back. No employee refrigerator or microwave, which pretty much forces you to buy your meal from them, then gobble it down in less than 10 minutes, and if you time it right, you may be able to use the restroom before returning to work. Training was extremely minimal and co-workers and Manager would get impatient if I asked a question more than once. Scheduled outside my availability regularly. Felt very cult-like at times. I remain a customer, but never an employee again.

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Kwik Trip Response
2y
We're sorry that was your experience. We value our coworkers and want them to be able to take breaks however sometimes our fast-paced environment makes that difficult to plan. All of our leaders understand how important it is for coworkers to get breaks and do their best to provide those opportunities to relax whenever possible. Please reach out to Human Resources at (608) 793-6000, if you feel that there is something that should be looked into. We appreciate your feedback!

Explore other reviews about Kwik Trip

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great Pay + Benefits, good people

Cons

Long work hours, scheduling is awful, and mandatory third shifts when required

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Kwik Trip Response
3w
Thank you for the sweet review! We are grateful for your contributions to Kwik Trip. Have a good one!
2.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Newer trucks and a fulling operating shop.

Cons

Company is very full of their own ego, any concerns get dismissed immediately as not to discredit themselves. Promotions happen through the "buddy" system and no job listings are officially posted for career advancement. Management constantly lies to get you in the door. Insurance is unbelievably expensive, highest cost I've ever seen.

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Kwik Trip Response
1w
Thank you for sharing your experience! We appreciate your contributions to Kwik Trip. Have a good one!
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