Great Place to Learn and Grow - Support Engineer L7 Solutions Employee Review

Like any MSP, L7 Solutions is very busy and full of projects and work to take care of. But unlike most MSPs, they are very diligent, organized, detailed, and team players. They work very hard to make sure clients are happy and secure. L7 works to make sure you are happy and getting the best out of your position. There's always something to learn and get better at. If you want to learn and grow as an engineer, this is the best place to go. If you want to be part of a team that listens, talks things through, is patient, and truly enjoys IT....I honeslty think they are the best.They have an on-call schedule, but things are organized enough to where not many calls would comw in at all.

Like any MSP, L7 is very busy and it can be very stressful. However, if you can schedule things well and communicate well when something else needs to take priority, it is not a problem. The positive environment helps.

Pay and benefits are good. A lot of interesting and useful automation is used. You can learn a lot. Hours are great. Paid holidays. Management is open to ideas, there are sometimes meetings where they will buy lunch for the office. Certifications are reimbursed

It’s a very bitter and negative environment where everyone is afraid and on edge ready to stab you in the back over nothing. People play favorites and the clique game for who gets more or less work, so you can end up being overwhelmed daily while others get to fool around and gossip about you. Very angry and confrontational environment makes an already inherently difficult job even more difficult. Open shouting matches in the office are common. Documentation is sometimes poor or outdated, and you are expected to be an expert from that documentation and also continually update it, but where is the time when you have 40-50 tickets to juggle and more being tossed on top? Difficult to ask for help/questions, some people literally ignore you to your face as if you are not there, others will get upset that you are asking them a question and tell you to go ask someone else, or purposely give you bad advice to sabotage you. Disrespectful environment. There is no resemblance of a team it is just every man for himself. Very high turnover of employees.