Pros
Fun office perks like tickets to PPG events, along with things like a pool table, massage chair, and dart board helped make the environment more enjoyable at times.
The TOC and weekend supervisors were great to work with—supportive, approachable, and helped make the day-to-day easier.
There are opportunities for advancement, although the process didn’t always feel clearly structured or tied to a set timeline.
Cons
In my experience, working here was consistently stressful day to day. Management styles felt inconsistent, and at times it came across as micromanagement, which made it difficult to feel trusted in the role.
There was a strong push to keep calls around 15 minutes, but many issues required more time to resolve properly. This often created pressure to escalate issues that could have been resolved if given a bit more time.
Morning meetings and team chats could feel tense and overly critical, which made it hard to start the day in a positive or productive mindset.
The workload frequently felt overwhelming, with what seemed like a constant backlog of tickets and escalations.
Training beyond the first couple of weeks felt minimal. Most learning happened on the fly, which made the early stages of the role more difficult than they needed to be.
Expectations didn’t always feel consistent—techs in similar roles could have very different responsibilities depending on the situation. That lack of consistency made it harder to know exactly what was expected and added to the overall pressure.
Overall, I found the environment to be high-pressure and difficult to sustain long term. Others may have had a different experience, but this was mine.