Gone downhill since Romans takeover - Property Manager LRG Employee Review

1.0
11 July 2020
Recommend
CEO approval
Business outlook

Pros

Company pension, nice looking office at Becket House in worthing (recently refurbished)

Cons

I worked for Leaders in 2016 when they were still independent and my working experience was a lot better then than my later experience when I rejoined in 2019. Since Leaders bought Romans in 2016, Leaders have become very "corporatey" and have slowly taken away staff perks like nights out, water coolers and free christmas dinner). Because their focus is on increasing profitability to make themselves more attractive to investors when they plan to float on the stockmarket in 2023, it has reduced employee satisfaction. Existing staff have to take on the workload when a staff member leaves as they are not replaced (in my experience anyway). This increases stress for the existing staff. It was manic when I was there with dozens of emails left unanswered at the end of the day. Training was poor, coming 3 months into my employment. The workload was huge, way too much for one person and the hours long (8.45am - 5.30pm). You have to pay for your own christmas dinner (the only place Ive ever worked in where the staff have to pay for their own christmas do!), water coolers were removed to reduce costs and there are no more staff nights out (in 2016 we would go out every 3 months, paid for by the company - thats now stopped). The focus is now on reducing costs and this is to the detriment of the staff.

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LRG Response
5y
Thank you for leaving a review. We would agree that Becket House looks lovely after the refurbishment! I'm sorry to read about your experience, our staff are the heart of our business and it is very important to us that you do feel recognised and rewarded for your contributions, which we've tried to show through our Rewards Booklet launched in 2019, and the monthly 'treat days' organised at Becket House. I will pass on your feedback, particularly around workloads and staffing for your team. Thank you again for the review and we wish you the best for the future. Lizzie - HR Department

Explore other reviews about LRG

5.0
28 Dec 2023
Recommend
CEO approval
Business outlook

Pros

It was a good work environment

Cons

Bad work environment for managers

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LRG Response
2y
Thank you for leaving us a 5* review and your feedback around work environment in particular for managers. We would be keen to understand a little more about your comments around this, to hopefully improve and better our offerings to managers. Please email lifeatlrg@lrg.co.uk we look forward to hearing from you! Razna - HR Department
2.0
27 Apr 2024
Recommend
CEO approval
Business outlook

Pros

It help me a lot during my student years I was earning

Cons

It took so much time Customer satisfaction was the thing

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LRG Response
1y
Thanks for sharing your feedback, we're glad to hear your employment with LRG supported you through your student years, however are disappointed to hear that you felt our customer satisfaction did not score well. Our Google Reviews as an organisation is at 4.5 stars out of 5 which is something we pride ourselves on. Albeit, we are always looking to improve our customer satisfaction and have recently been accredited by the institute of Customer Service, which will help maintain and enhance service standards. Thanks again for your review. Razna - HR Department
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