Great Training, Lack Of Communication - Customer Service Representative Lands' End Employee Review

1.0
24 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Benefits are great, pay is good, 50% Employee discount on purchases and discount on shipping, you get more pay night shift and weekends, and during busier times you can get a lot of Overtime. 1 weekend day a week required, however you can take 1 weekend day off a month. Also all equipment; thin client pc, power cord, 2 monitor cables, keyboard, mouse, wired headset, and webcam, are provided and shipped to you about a week before training and equipment set-up call is paid for.

Cons

Lack of communication; was told in interview that I could work my scheduled 2 weekdays & Saturday, however I was not told anywhere prior to the hiring that I was seasonal, was not even mentioned in the job listing or description, or even my offer letter and onboarding paperwork; I found out halfway through week 2 of training that I was seasonal, during a mid week meet and greet vid meeting with my production Lead. I was also told during my interview that I could work my 2 days & 1 weekend day that I designated, and then pick up shifts when I could, which worked for my schedule at the time. However, I was not told that during peak I had to be available & scheduled 3 days a week and could not take a weekend off. I wish that I had been better informed about this.

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Lands' End Response
3y
Thank you for taking the time to share your thoughts. We are always looking for opportunities to improve and appreciate your suggestions.

Explore other reviews about Lands' End

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good Work Culture Great people

Cons

Very very very very manual systems

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Lands' End Response
1mo
Thank you for sharing your experience. We’re glad our people and culture have made a positive impression, and we appreciate your feedback on our systems. We’re actively modernizing tools and processes to better support day-to-day work.
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

No Drama, Helpful and friendly Leads, generally pleasant coworkers. Easy tasks. Nice schedule. Free Gym included

Cons

Outdated Facilities, sometimes stressfully fast paced, Overall fairly bleak workplace.

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