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LanguageLine Solutions

Engaged employer

Horrible Company...Never and Ever Approach - Anonymous employee LanguageLine Solutions Employee Review

1.0
1 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You get to work from home. Other than that, no pros at all!

Cons

- Lack of communication between the management and employees. - Lack of clarity in explaining company's leave& absence policy and holiday policy. - Only 3 Paid holidays but even in paid holidays you may be reported absent. - Every HR and every Scheduling Dept. officer would give you a different interpretation of the issues you are seeing in your paystub. - No unified coding when it comes to absence/leave/off days. No surprise if reality does not reflect the paper contract you received when you were first hired. - Too many technical issues and discrepancy in the scheduling. - Frequent transition from one call platform to another. - Management may decide to have you shift from one platform to another without notifying you ahead of time. You will end up showing as "absent" in their records while you work 8hrs in another platform. - No pay upgrade at all. - No promotion - You get to work for them 20 yrs without having a change for regular pay increase like other companies unless you fight for that. - tens of other issues which I am sick of dealing with on a daily basis. - People who monitor/assess or evaluate your performance are way behind you in performance and language capabilities. Their language is horrible. - Some full time employees have paid time off, others do not have at all.

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LanguageLine Solutions Response
8y
Though they are difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. We consider our team of interpreters to be our greatest asset, and it is of paramount importance to me that you feel valued. If you would like to share more, please contact my office and schedule an appointment. I welcome the opportunity to hear more about your concerns and suggestions for improving our company. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

Explore other reviews about LanguageLine Solutions

5.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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LanguageLine Solutions Response
7mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Cons

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

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LanguageLine Solutions Response
1mo
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
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