Language Line works with a third party called Human Quality in Mexico that provides HR services just WRONG.
Human Quality:
-Do not grant the vacation time that is enforced by law, they advise you to pick unpaid time off only.
-Do not pick up calls, answer e-mails about paycheck complaints, it is super hard to reach the “right” department for that.
-They ask you to sign a letter in which you VOLUNTARILY QUIT IN ADVANCE before you even start working, if you don't sign it you won't get hired. They say it is because all interpreters work remotely so in case someone doesn't reply anymore they can drop them from the system.
-You won't get any seniority in the company because they automatically renew contracts every year, forget about long term benefits.
-The job itself is very emotionally draining, you may interpret emergency calls, from hospitals, jails, etc. and they don't provide constant and real psychological support.
-BIG ONE: the "good salary" actually comes from bonuses like "punctuality bonus" that you don't really get extra, but that is how they break it down in the paycheck, so the actual “salary portion” is the minimum wage by law. Why is this wrong? Because the employer is entitled to pay a percentage to your retirement savings from the TOTAL SALARY PORTION of the paycheck. Therefore, they just pay the minimum plus less taxes that way.
