Pros
Amazing support team- Support teams leadership is absolutely incredible. Flexible, caring, fun.
Super flexible work arrangements. If you're a parent, you get to *still* be a parent.
Work from home opportunity
The team dynamics, at least in the support department, are healthy and fun. They really don't hire jerks.
Leadership cares about feedback.
Cons
NA- Nothing big. It can be chaotic but that's work in a technical support/software support/start up environment.