The company lacks a proper approach to product development, focusing more on trying out baseless ideas rather than investing in the research of use cases and customer needs. Despite having a strong team and a wonderful VP of Product for a period (Susannah), they were given neither the resources nor the support to work on real customer challenges. The product is entirely tech-driven, making it difficult to create a smooth experience for business users. Developers largely dictate what gets built, limiting the amount of changes, leading to a patchwork approach rather than meaningful improvements. Cross-team collaboration, especially with Sales, is nearly impossible as requests are often ignored.
The strategy in the past two quarters was overly ambitious, pushing employees to burnout—only to be followed by layoffs. If you're looking for a short-term job, this might work for you. But if you're hoping to invest in a company for the long run, this is not the place.