Putting out a fire with a water pistol - Housing Assistant Leeds City Council Employee Review

Seen to feel like I am a call centre agent and not a HA. Management banging on about phones when we have a contact centre to do this putting a square peg in a round hole leaps to mind. KPI are the monst important things seems to be like a conveyor belt and there is a revolving door when it comes to staff retention. Staff are just put under more pressure to perform with ok but the resources.