Pros
When my grand-daughter was still born my family wanted to give my daughter and son-in-law something they could keep as a memorial of their daughter. We decided on a necklace with a specific meaning for them. Not having time to go out and look for three necklaces, all the same, I called Mr. Fletcher and his wife Marion for a favor. I asked Marion to find what we were looking for and over-night them to me. A couple hours later Mr. Fletcher called and told me that they had the necklaces and would hand deliver them to me the following night to make sure we got them in time, one was to go in the casket with Lily. They drove six hours the night before the funeral, took me to dinner, handed me the necklaces, stayed the night, went to the funeral service the next day, another hour further from their home, braved the bitter cold to be with us at the graveside and stopped at my daughter's home to further pay their respects. When they left Mr. Fletcher had my entire family laughing thus leaving us a lighter note. This is the man and wife that run this company. I have sat in his office as he worries that his employees are getting what they need and deserve. A truly caring and warm hearted individual to work for and with.
Cons
Finding other open-minded owners and presidents.