Pros
Call Centre employing people with disabilities (gained pro social welfare image) In house training (which can result in frogs-in-a-well syndrome)
Cons
If subscribed to call Centre telemarketers, cost is very high. Results are less than ideal. Mgmt will make you feel that you are incompetent if you feedback its results are not worth the cost. And to be in the good books of CEO and "core group", you better sign up for call Centre telemarketer when asked to. High tax reliefs for employing disabled telemarketers are given to CEO. Agents whom are paying high costs for hiring them gets zero relief. In-house weekly meeting/ training topics are repetitive. Trainers from insurance companies were not shown respect and treated harshly by CEO, in front of everybody in the firm. You may find that impressive first few times but points raised by him wasn't necessary for him to be disrespectful and harsh. Newbies were asked to go inside a room to set their goals so that CEO can paint his side of the story about rumors in the firm. Recently, everyone was asked to give firm a good rating in Glassdoor to average out the poor ratings. Definitely a firm full of vendetta. Talking about the CEO, seemingly a very knowledgeable and experienced leader in the industry. After working in his firm for a few years, he is surely an authoritarian, not leader. Every single activity, initiatives, policies, distribution of leads, commission banding etc has to go through him. If he approves / likes you, you'll be included in certain initiatives with head start benefits. Given better quality orphan leads (filtered by client case size, type of residential address). Poor quality leads are those recycled ones that wasn't met up or uncontactable. This biases also explains why some directors get expedited (unqualified) promotions mentioned in other reviews. The root of these issues as I see it is the culture of this firm, which essentially boils down to whom sets the tone. It is not a place where you work hard, gets good results and get what you deserve. Imagine if a colleague of yours whom put in reasonable effort, results are average and get the same benefits/ banding as you or promote faster than you? That's what I mean. If you are unaffected by all these, please join this firm. When you realize this is a dreadful place, it had only cost you a few years of your career, your renewals (mind you, this firm does not have vesting clause. Please check out this clause if you intend to join an FA.) and probably some clients. Commissions due after you resigned were unclearly low, by the way.