Success begets success - Customer Service Representative LegalZoom Employee Review

4.0
3 June 2013
Recommend
CEO approval
Business outlook

Pros

This is a growing company, adding new people on almost every few weeks (at least they were when I worked there). As such, the opportunity to move up occurs quickly. Management will ask for extra time or maybe have you sit through lunch during a busy period, but it's usually not mandatory and they will feed you lunch in lieu of you not taking the time off. I've worked customer service before and seen the wrong way of doing things, but LegalZoom definitely does it right.

Cons

There were some issues with HR not being very accommodating to simple requests. The HR department also sponsored a weight loss competition and then refused to try to enter into any deals with a nearby gym. I found that kind of weird.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
5d
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
3.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

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LegalZoom Response
5d
Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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