It's an ok job (if you're ok with being just a number) - Customer Service Representative LegalZoom Employee Review

3.0
23 Apr 2014
Recommend
CEO approval
Business outlook

Pros

-the occasional work parties -I met a lot of great co-workers -the free bagels on Fridays that they may or may not still have -the free drink machine drinks (which I think they got rid of now) -the newer Glendale building that they moved into from Hollywood was nice -my direct supervisors and management were great--it's just a shame that management above them was less in touch with the work environment

Cons

-unless you started a few years ago when the company was in a growth mode, don't expect any promotions -if you come in as a temp or employment agency worker, they may tell you to expect to be made permanent within 3 months... but in reality I found out they usually wait a year to decide if they want to make you permanent. -more micromanagement than I've ever experienced in my life (such as getting a talking to from HR about clocking in 2 minutes late) -if you work in customer service on the phones, you will have to be ok with callers yelling at you to complain about issues with their orders that you have no control over -there used to be hour long lunch breaks when I was there, but now I heard that they cut them down to a 1/2 hour :( eesh -except for your few close co-workers, it's easy to feel like a number because they seem to just care about your stats and metrics but don't seem to care about how to better fix the order process so that customer complaints are lower. When they work order processors to a burn out level, it's no wonder that mistakes get made.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
3d
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
3.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

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LegalZoom Response
3d
Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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