Client's poor tax experience impacting down years of good economic legal rep - Individual Tax Advisory Specialist LegalZoom Employee Review

1.0
6 Aug 2022
Recommend
CEO approval
Business outlook

Pros

LZ has the raw building material (LLC start up clients) to launch a profitable Tax Service Addition if executed correctly.

Cons

Its current tax launch execution consistently generates poor client experience, undoing years of economic legal service reputation and degrading staff morale.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
2w
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for, pays really well

Cons

No cons, just a really great working environment

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LegalZoom Response
1d
Thank you for taking the time to share your experience. We really appreciate your kind words!
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