Things need to change - Customer Care Manager LegalZoom Employee Review

1.0
4 May 2024
Recommend
CEO approval
Business outlook

Pros

I had always heard about LegalZoom and how much it brought to the table with diversity and culture. My time at LegalZoom was short lived only a little over a year but it was not a pleasant experience. You'll be very overworked and drained and pushing feedback to C team goes nowhere.

Cons

Most of the employees complain about Micromanaging and how the manager will often give no help. I can testify to this. I was recently let go for not being a strict manager, for not writing anyone up or putting anyone on corrective action. I believe in building a solid team with a positive work environment. There are tech issues we overcome on a daily basis that prevent people from doing their job and that seems to always be overlooked and pushed back on the employees. My heart went out to a lot of employees here and I tried to fight for you and make things better but the C team just wouldn't listen.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
5d
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
3.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

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LegalZoom Response
5d
Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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