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Lemonade Insurance

Is this your company?

Run and don't look back - Claims Adjuster Lemonade Insurance Employee Review

1.0
11 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Fully remote, company provided equipment

Cons

My time at Lemonade started out pretty great, but just like any new company, they got in over their heads and started making decisions without thinking them through. A few months into my employment, they let go 50 staff without warning, in a "not a lay-off" lay-off. All those people were customer service, which has now been outsourced to a separate company (cost saving?) and is... not great at best. Restructuring in our department at the busiest time of year (again, all at once with no plan for how to keep things moving) led to an enormous backlog and hundreds of angry policyholders, and the company is still digging it's way out. The restructure also demoted half of the claims adjusters to customer service (with management repeatedly telling them it was not a demotion), and then the remaining adjusters were left to pick up the slack, with management being over-positive and trying to downplay that the entire department was in crisis mode. Now, with the crisis still not over, they're cutting the coach role (like a direct manager and mentor for the team) and demoting all the people who were in said role to claims advocates and saying that it's because of their new leadership training program. We all know better guys, the company is crashing and burning because of decisions that are being made with no thought to what comes after. Management is not listening to criticism, it seems like they're intentionally ignoring feedback that isn't positive.

Explore other reviews about Lemonade Insurance

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company/culture, great people, great exam support. Surrounded by the cream of the crop in the insurance and insurtech world. interesting and dynamic work. A nice bonus is you will learn how to code here, it's non negotiable.

Cons

No formal rotational programs. Work can get get overwhelming during exam season (maybe not a unique thing to this company). No bonuses, just equity.

3.0
20 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

When I started there it was amazing. Lots of flexibility, good pay, great benefits, and fantastic people to collaborate with. It was a real startup culture.

Cons

Once they started hiring old hats from entrenched and archaic insurance companies to be senior leaders the tone changed. Almost overnight it became just like the institutional insurance companies where you can be stabbed in the back at any moment and you’re only valued if senior leaders can see your work product. If you don’t have regular interactions with them or pat yourself on the back often you are as good as gone.

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