Pros
Literally only the flexibility of the unlimited PTO. Everything else sucks at this office!
Cons
I joined the organization with the expectation of a service and project coordination role; however, I found the company to be significantly more sales-driven than was communicated during the hiring process. This created a clear disconnect between the role presented and the day-to-day expectations.
The office culture can be challenging, with limited emphasis on open communication and learning. While accountability is promoted as a core value, in practice it can feel more punitive than developmental. Employees are placed in “round table” accountability discussions without sufficient formal training and are still expected to respond to performance expectations without the necessary foundation. This approach can undermine confidence and limit effective learning. Communication can also at times be indirect or passive-aggressive.
Leadership within the Orlando office also raises concerns due to limited oversight from corporate headquarters. This concentration of decision-making at the local level can result in inconsistent management practices and limited avenues for escalation or support.
I would strongly recommend that the company improve transparency during hiring so candidates clearly understand role expectations and organizational priorities. In addition, increased involvement from headquarters is needed to ensure consistency in leadership and employee experience across the board.
Finally, investing in structured management and leadership training for local leaders is essential! Without proper training, employees are not consistently supported, coached, or set up for success—particularly in roles requiring industry learning. Stronger leadership development would improve morale, retention, and overall organizational effectiveness.
There is a HUGE difference between managing people and leading people!
Please take positive review’s on here with a grain of salt.. at-least when it comes to the Orlando office in my opinion!