Set up to fail - Customer Service Representative (CSR) Lido Labs Employee Review

We are sorry to hear that your experience with our company did not meet your expectations. We take all feedback seriously and continuously strive to create a supportive and respectful workplace where every employee has the tools and opportunity to succeed. We understand that technical issues arise which is why we have allowances built in for those situations. Being short staffed presents challenges that can be frustrating, and we are actively working to fill vacant positions to better support our team. We do not condone public call-outs or a culture where employees feel unsupported, and we are reinforcing these expectations with our leadership team. Additionally, we regularly review compensation and workload balance to ensure we remain competitive and fair. We appreciate you taking the time to share your perspective — input from current and former employees helps us grow and improve.