Contact Center - Contact Center Representative LifePlans Employee Review

I have worked for LifePlans for over 20 years and a contract nurse. It has been a great company and the employees are always so nice and friendly when you call in. Very easy to take time off when you want to.

No extra incentives for contract nurses or bonuses.

the commute is very manageable

So many to mention. This company has had some of the same failing senior managers for 20 years. Each time a new president comes on board they talk tough and tell employees they will make the tough decisions and eliminate the employees bringing the company down but that never happens. Instead the managers and senior managers that do not follow established processes and can only be described as entitled and incompetent continue to be rewarded and their jobs shielded when layoffs come. Several managers routinely ignore email for a week or more which in turn delays projects. Senior managers have to be notified to intervene but in the end the offending manger(s) are promoted or rewarded. This company depended on strong nurses completing and reviewing the insurance assessments. However, there has been a deep shift in the company and there is now a pervasive disrespect for all the nurses. The nurses are not nearly paid industry standard and the company attitude is that internal/external nurses are overpaid. It was once a happy place to work but has truly become a toxic cesspool. There have been 3 layoffs under the current president. What does that tell you! There are zero growth opportunities and certain senior managers continue to quietly hire outside staff instead of posting the jobs internally to give current employees a chance to advance.