- overly relied on payments despite clear product issues and long term strategy - minimal data and whiplash decisions as a result - ridiculous return to work policy with teams across the world - push for profitability takes its toll on people and their incomes but the company is still spending millions on coachella like sales parties - removed training budgets, didn't bother to tell anyone - sales driven decisions mostly driven by a single client per region - sr leadership doesn't know how to have a workforce spread across the globe - several leaders are incapable of dealing with people and make rash decisions about staff without any forethought