Pros
Knowing there's a better company out there who appreciates their employees and customers .. no real pro except for the fact I once made a good income until a new sheriff came in and shuffled the deck.
Cons
It was once an "ok" company. I use that term lightly . I've been in call centers for over 10 yrs , and have found that this is the most poorly ran company to work for. Favoritism is obvious, and they take advantage of the ones who are unaware. They have cut back hours , and manipulate the metrics so that their favorites "out-perform" the rest . There was once an opportunity for unlimited OT, but they have controlled it to when and only when they want to you work OT. Which is usually only when they want to meet their order quote. The environment is stressful and mentally draining , and don't get caught trying to pace yourself . I can go on for hours but considering I never write a review for any company I've worked for , take heed . MICROMANAGMENT HELL. The leads have no real leadership skills , they just pretend to know what their doing . They stand around half the time gossiping , and making fun of new hires or ones that aren't their favorite.