Great benefits overshadowed by instability and frustration - Customer Success Manager (CSM) LivePerson Employee Review

2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, Solid Compensation, work life balance

Cons

There is a frustration that is very palpable throughout the teams that stems from there being no clear direction, no job stability (there are layoffs every quarter- and they removed many of the people that built out the systems) which leads to lack of product stability for the products and backbiting for the teams This also means they tend to sunset products wo client notification or knowing why and who used the integration.

Explore other reviews about LivePerson

5.0
7 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Great team and great product.

Cons

There has been a lot of change with the company

1
3.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Compensation and training is great

Cons

Lack of job security and advancement

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