Pros
Members - Members - Members - Members - Members
Cons
I worked at LUK during a time when it was genuinely one of the best places to be — great culture, strong team spirit, and a clear commercial vision. Unfortunately, all of that changed with the arrival of new management.
Poor decisions, lack of transparency, and complete disregard for staff feedback created a toxic environment. The commercial team — once high-performing and engaged — chose to leave, one by one, after our concerns were consistently ignored. Senior leadership, including the director, was fully aware of the issues but showed little to no care in addressing them.
New management brought in ideas that may have sounded good on paper but failed in practice. Employees were left unsupported, internal systems became chaotic, and clients ended up overpaying for poorly delivered services. There was no accountability or structure, just reactive decisions and poor communication.
Commission structures were another major issue — not only were they shared late (in March instead of January), but they were also applied retroactively, making it impossible to be fairly compensated for work already completed. In many cases, commissions were either delayed, reduced, or denied altogether, using unclear internal rules.
Overall, this is no longer a place where employees are valued. What used to be a fantastic work environment has been completely undermined by leadership that refuses to listen, learn, or support its people.
With the right management, the business could recover. But in its current state, I wouldn’t recommend working here to anyone seeking fairness, recognition, or professional development.
