18 Mar 2021
Lone Star Analysis Response
5yThanks for the unfiltered feedback. We are sorry you had a bad experience, and we regret you have those feelings. It’s hard to respond to anonymous on-line comments, but you took the time to share how you felt, and you deserve a response.
Pay - We work hard to benchmark our total compensation package, and generally we know we are competitive in terms of pay, attendance and benefits. Overall, we are well above the median. But of course, no employee should care about the group statistics unless they are compensated correctly as an individual. In 2020, we pulled our bonus payout forward because we knew many people were suffering the economic effects of the epidemic. In 2021, we will pay out some of the highest bonuses ever, to nearly all employees.
If you slipped through our salary review process, we regret it. All (as in 100%) of salaries are reviewed by a team, and no one’s pay is subject to the whims of a single person. Still, we can make mistakes, and if that happened to you, we are sorry.
Your Boss - We have four lines of business with different leaders and different styles. Some people mesh better in one place than another. Generally, we make it easy for people to move if it means a better fit, a chance to grow, or just a change of scenery.
We are growing fast, and some of our leaders are experiencing new levels of responsibility. They are human, and perhaps yours made a mistake.
We do have very high levels of expectation, and very good customer feedback. Our folks are justifiably proud of those standards and accomplishments. We hope some of what you saw as arrogance falls under that umbrella. However, that’s not an excuse if you were not treated with respect; everyone deserves that.
If you asked for a transfer and didn’t get one, we apologize. In most cases that happens without any taint on your record.
Personal Invasion – this is the hardest comment to respond to, since we don’t know exactly what happened, and certainly don’t want to pry deeper into a sore spot. We understand that the “family feel” which many people enjoy may come across differently to some people. We hope any questions about your personal life were based on concern, even if misguided.
We have very flexible attendance, which has been even more flexible during the epidemic. But we still have a need to coordinate meetings, and we have an obligation to clients to have some oversight of timekeeping and other attendance issues. Those obligations can be misunderstood. If we failed to clarify that, we are sorry. Generally, we have the least invasive oversight of employees most of us have experienced.
It sounds like you had a different experience than most of us, and we regret that.
We certainly hope you have landed on your feet with another organization which gives you a great fit and wonderful opportunities in your continued career.