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Lowe's Home Improvement

Engaged employer

Age descrimination and the Good Ole Boy policy is alive and well at Lowe's! - Customer Service Associate Lowe's Home Improvement Employee Review

1.0
16 Nov 2008
Recommend
CEO approval
Business outlook

Pros

401K, Medical, Dental, v ision care

Cons

Age descrimination. After the set up of a new store - "Management" picked 'Team Leaders' for each department WITHOUT advertising them on Lowes.net. I have over 8 months at Lowe's, over 30 years in the trade associated with my department, know the computer system, SOS sales, Installs, details, know the Fashion and Rough side of the department, and have completed numerous sales and helped train 3 of the new members in my department for this store. I have been a Work leader, Foreman, and instructor and I retired from my previous job after 35 years. The Department manager is a 1st time manager at 29 years old, the HR is young, the Store Manager is young. The person picked for Team Leader is YOUNG - without no knowledge of the department or trade, has been with Lowe's for 1 month, does not know the computer system and has never completed any SOS sales. When asked why the choice and why I was not given a chance at the position (I was waiting for the position to be posted) I was informed that they were looking at the "long term". I was told they 'respect' and admire my dedication and the fact that I helped train the 3 individuals and hoped that I could see past all this, be a Team Player, and help bring the new Team Leader along!

Explore other reviews about Lowe's Home Improvement

5.0
24 Jan 2026
Recommend
CEO approval
Business outlook

Pros

good pay and training for heavy equipment is provided

Cons

boring and slow in the evening

4.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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