Pros
You've heard about Silicon Valley's "move fast and break things" approach to disruption, well let me tell you about NDBH (er, I mean Lucet)'s revolutionary take on an old favorite: move slow and break things. I was part of Tridiuum before they made their deal with the devil and sold us to NDBH, and having an analog call center buy a tech company worked out about as well as you'd expect (read: not at all). It took them literally over 1 year to figure out what to do with us, and they ended up simply driving most of us out and then dangling our various managers off of theirs. But they did spend god knows how much money to rebrand to a name that no one can spell or pronounce but is different from another healthcare company by one letter. Revolutionary. Oh, pros: 1. The parent company has no idea how the newly-acquired software company works, so you don't have to do that much work.
Cons
As far as I can tell, the acquisition of Tridiuum was just to obtain our biggest customer, and they didn't really plan much past that when that customer didn't want to play ball. So they let us dangle for a year and bleed talent before finally giving in and trying to integrate us with the rest of the company. Which is basically a call center or something? I'm still not sure what they do, and I gave up trying. Cons! 1. The company is a big call center and operates like one, even if you're not part of the call center operations. 2. The development team is mostly overseas, so everything has evolved into a slow, siloed process where it takes weeks to get almost anything done. 3. Weekly releases routinely break production and/or frustrate customers, putting a lot of pressure on support. 4. A good chunk of the tech team are contractors, and contractors really don't care about the long-term success of the company, and it shows. 5. Everyone's getting out while the getting's good.