Critical Response Team Lead - Critcal Response Team Lead Lyft Employee Review

5.0
22 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Much different than your traditional call/contact center. The opportunity for growth is huge for someone who is willing to takes risks and create. Awesome atmosphere from the top down, willingness to share ideas and helping each other.

Cons

At times things can be unstructured, being a new company this is expected. No other issues, keep being awesome. 😃

Explore other reviews about Lyft

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Meaningful projects. Good science community environment. Good work life balance.

Cons

Company's primary focus is still on ride-sharing business so stock price does not go up.

2.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Discovering parts of Las Vegas I wouldn't normally visit. Meeting nice people from all over the Valley and the world.

Cons

With the price of gas right now, my pay for using a mid-sized vehicle averaged out to $8 per hour (before taxes), even after 3 "bonuses." This is less than the Nevada minimum wage of $12. Regardless of what the app tells you, Lyft takes about 2/3 of the earnings for each ride, charging both for the rental and extra fees they claim have to do with the cost of car maintenance. Not sure why maintenance and everyday wear wouldn't be handled by Hertz as a normal part of their fleet ownership, as it would with any other rental. Indeed, if you're doing the Express Driver program, you have to take the car for service after getting a voucher from Hertz. On a different note, the number of riders with no picture or fake names is really high in Las Vegas compared to other places where I've driven. This issue has become a safety concern.

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