I did not like working at Lyra Health. - Blended Care Therapist Lyra Health Employee Review

1.0
29 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Salary, generous PTO, Benefits, Flexible Schedule

Cons

I was a Blended Care Therapist that worked at Lyra Health. I felt that the caseload every week was high. If you don't have at least 27 clients per week; you don't get a bonus. There is a lot of pressure on data. If your client doesn't improve; you don't get a bonus. There was a lot of pressure from my manager to discharge the client as soon as possible. Therapists would get a bonus for every client that was discharged with a positive outcome. I felt that I was micro-managed for positive data numbers. Data was pushed heavily. I did not think that the recording therapy sessions was ethical. Therapy session were recorded. Lyra put a lot of pressure on me to get my clients to consent to having their therapy session recorded. Obviously, the clients had to consent to this. We were evaluated on how many clients said yes to having their therapy session recorded. Managers would then review the video session and give the therapist feedback. Obviously, a lot of my clients said NO because who would want to be recorded talking about personal trauma, or things that you are struggling with.

Explore other reviews about Lyra Health

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Attentive support and development Consistent caseload Managing your own calendar and flexibility Group consultations Clinical support

Cons

None that can be reported. I am trully happy and feel valued and know that I am making a difference

1
4.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Competitive salary, steady clients, functional platform with many useful tools for both clinicians and clients. Strong middle management teams, trainers and IT. Opportunity for bonus. Ability to use your clinical judgement within a short term solution focus model. Clinical decision making is respected, and high priority on patient care. High level of clinical integrity amongst fellow clinical staff. Strong benefits package. Recently added 401k match.

Cons

High hourly expectations, many metrics to follow. Depending on the companies you are supporting, acuity of symptoms does not always match an online EAP model. Less emphasis on employee well being than in earlier years.

See reviews by: Helpful|Rating|Date|All