Work - Helpdesk Technician M3 Networks Employee Review

M3 is focused on the needs of the employees, from remote work, to generous contributions to the benefits. Employees are encouraged to bring their whole selves to work. The team atmosphere is refreshing. This is not the corporate drudgery so many wish to escape.

As a growing company, growing pains are a necessary evil, however you can be sure that you are heard and valued and when changes are necessary, they are made to help the company evolve.

They buy employees lunch once a week. Some of the people present board care and are good people.

This job gave me diagnosed post traumatic stress. Left this company when I found that there were no attempts being made to bring more qualified helpdesk and network admins in to answer phone calls. Rarely hires seasoned helpdesk personnel and when they do the individual responsible for hiring treats it as an inconvenience. Not enough people to answer the phone calls. and copious amount of tickets incoming. Frontline employees rack up massive amounts of tickets that they can't possibly keep up with and 2nd level technicians don't want tickets escalated. CEO/Owner is an incompetent leader that underpays employees, lies about core principals/values, fires sales staff at an uncomfortable rate, is rarely seen in the office (spends most of his time golfing or "working" at WeWork spaces in Ft Worth) and is more pre-occupied with status, attending Robin Robins marketing conferences and selling MSP services to businesses that don't fit the skill level of his staff or are too big for the small helpdesk team to possibly manage. If you're looking at this company as a vendor please be aware that the helpdesk staff will try to handle your needs but will fail due to being overworked and understaffed. Avoid.